| Term | Meaning |
|---|---|
| Application | Arrow Lumen and related online services |
| Company | The operator ("we", "us", "our") |
| Personal Information | Information that identifies or can reasonably be linked to you |
| Usage Data | Automatically collected interaction and diagnostic data |
| Device | Any phone, tablet, or computer used to access the App |
| Service Provider | A third party processing personal information on our behalf |
| Account | Your in-app profile, progress, or session identity |
When you open Arrow Lumen, certain information is gathered in the background — device type, how long you play, and basic network details. We also collect information you choose to provide.
| Category | Examples | Source |
|---|---|---|
| Usage Data | Arrow puzzle progress, session time, crash logs | Automatic |
| Device Info | Model, OS, app version, screen size | Automatic |
| Identifiers | IP address, GAID, ANDROID_ID | Automatic |
| Ad IDs | GAID / IDFA (with consent) | Consent-based |
| PayPal Info | Email and name for withdrawals | You provide |
We're selective about sharing. Personal information goes only to:
PayPal Protection. Your PayPal email and withdrawal details are never sold or rented. They are shared only for payout processing, fraud prevention, or legal compliance.
| Permission | Purpose |
|---|---|
INTERNET | Network access for gameplay, ads, and updates |
ACCESS_NETWORK_STATE | Detect connectivity to optimize performance |
ACCESS_WIFI_STATE | Verify Wi-Fi for stable sessions |
AD_ID | Resettable advertising identifier |
VIBRATE | Haptic feedback during gameplay |
ACCESS_ADSERVICES_TOPICS | Privacy Sandbox Topics API |
ACCESS_ADSERVICES_ATTRIBUTION | Campaign attribution measurement |
BIND_GET_INSTALL_REFERRER_SERVICE | Determine install source |
BIND_APPHUB_SERVICE | Optimize ad delivery |
ACCESS_ADSERVICES_AD_ID | Ad service API compliance |
FOREGROUND_SERVICE | Maintain critical foreground tasks |
DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION | Secure internal broadcasts |
Advertisements are served through AppLovin and its mediation partners.
We protect personal information with TLS 1.2+ encryption in transit, role-based access controls, periodic security reviews, and contractual security obligations for processors. No system is perfectly secure.
Our backend at https://ohgqu.copjam.com supports gameplay delivery, progress synchronization, anonymized analytics, performance monitoring, and customer support.
Email ValerieMendez4721@hotmail.com to exercise any right.
Android: Settings → Google → Ads → Opt out of Ads Personalization
iOS: Settings → Privacy & Security → Tracking → Allow Apps to Request to Track (off)
Email ValerieMendez4721@hotmail.com with subject "Do Not Sell My Personal Information" to opt out of sale or sharing.
We retain personal information only as long as needed. Accounts inactive for 90 consecutive days trigger deletion of associated personal information. Anonymized usage data may be kept for analytics.
Your personal information may be processed on servers outside your country. We apply encryption and contractual safeguards designed to provide equivalent protection during transfer and storage.
Arrow Lumen is not directed to children under 13. Contact ValerieMendez4721@hotmail.com to request deletion if you believe a child provided information.
External sites linked from the App have their own privacy policies. Review those policies before sharing personal information.
In the event of a data breach affecting your personal information, we will notify you and relevant authorities within 72 hours of becoming aware of the incident, where required by applicable law.
We do not use automated decision-making or profiling that produces legal or similarly significant effects on you.
Privacy inquiries or rights requests:
Email: ValerieMendez4721@hotmail.com
In-App: Settings → Help & Support
We respond within 48 hours.